Bachelor's degree in Nursing (to qualify as a nurse) (Bolzano)

Health organizations and care processes - SOCIOLOGIA DEI PROCESSI ORGANIZZATIVI

Course code
Name of lecturer
Maria Gabriella Landuzzi
Number of ECTS credits allocated
Academic sector
Language of instruction
INF BZ - 3° anno 1° sem dal Oct 1, 2019 al Jan 31, 2020.

To show the organization of the course that includes this module, follow this link * Course organization

Lesson timetable

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Learning outcomes

The course aims to bring the students to reflect sociologically on the concepts of organizational processes with particular attention to the healthcare field, trying to understand the nature, characteristics and relationships with the current social context in order to improve their action as professional nurses in a context of complexity. The course aims to promote understanding of organizational processes in relation to the latest transformations, characteristics, risks and challenges of the current social context within which health organizations are moving. For this, students will first provide the tools to reflect both on the variables that make up an organization and organizational models; so you will have some insight into some organizational processes (such as differentiation, integration and socialization) and related dynamics, useful to better understand either the work environment and the Other, the patient with his culture and expectations, to respond to its welfare needs with greater efficiency, adequacy and respect. The aim of the course is to offer students a sort of "toolbox" to address today's complexity, reflecting on their professional activity, broadening their perspective, developing their own judgment, communication and relationship skills with the patient both in the organizational context.
At the end of the course, the expected learning outcomes are related to two areas:
1. of the sociological aspects characterizing the relationship between complexity and the health system
2. of the processes of change of work from the point of view of the different actors involved and their relations with the more general context;
3. of the processes characterizing the organizations with particular reference to those of differentiation and integration;
4. cultural and communicative processes as fundamental in the relationship between organizations and complexity.

1. to apply the knowledge learned in order to identify and describe the organizations in relation to the current context;
2. to analyze and understand the organizational processes, especially the cultural and communicative ones and their dynamics;
3. to recognize, observing with different points of view, the processes and languages that characterize the work environment in relation to the diversity that characterizes them, in order to promote positive and virtuous relationships within the organization and in relations with the outside world;
4. to use the concepts learned as a sort of "toolbox" to deal with today's complexity, reflecting on one's professional action, widening one's point of view, developing one's own judgment, communication and relationship skills both with the patient both with the organizational context.


The course program includes reflection on the following topics:
• "Liquid" modernity and the effects on society and the individual
• Organizations and organizational variables
• Organizational culture, cultural competence
• The organizational processes; differentiation, integration, communication
• The processes of socialization at work and the role of the new employee

The didactic methods adopted include:
- frontal lessons devoted to the transmission of basic notions and key categories useful for the implementation of theoretical knowledge;
- interactive lessons, through video analysis and sample material, common discussion, group work and exercises, and wherever possible, the participation of privileged witnesses in order to improve the skills of learning, applied understanding, work in team, relationship and communication.

Throughout the academic year, the teacher is available for individual appointment by appointment.
The monthly reception schedule is published on the web under the "Alerts" entry.

Reference texts
In order to take the test, a dispensation will be delivered for internal use

Assessment methods and criteria

The assessment of learning outcomes involves a written test consisting of a multiple-choice test to ensure the ability to learn and the degree of knowledge of the topics under consideration.

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