Master's degree in Nursing and Obstetrics (Verona)

Designing and managing organizational and educational processes (2020/2021)

Course code
4S007261
Credits
9
Coordinator
Luisa Saiani

Teaching is organised as follows:
Unit Credits Academic sector Period Academic staff
PEDAGOGIA SANITARIA 2 M-PED/04-EDUCATIONAL RESEARCH LMSIO VR - 2° ANNO 2° SEM. Vanessa Vivoli
PROGETTAZIONE FORMATIVA IN AMBITO SANITARIO 3 MED/45-NURSING LMSIO VR - 2° ANNO 2° SEM. Luisa Saiani
STRUMENTI DI PROGETTAZIONE DEI CAMBIAMENTI ORGANIZZATIVI 2 MED/45-NURSING LMSIO VR - 2° ANNO 2° SEM. Nicoletta Zin
PROGETTAZIONE E VALUTAZIONE DEI PROCESSI DI SVILUPPO PROFESSIONALE 2 MED/45-NURSING LMSIO VR - 2° ANNO 2° SEM. Daniele Salmaso

Syllabus


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Educational design in health: from the analysis of educational needs to the definition of educational objectives, the choice of teaching and evaluation methods, The construction of the program of a training event. Teaching methods: interactive lesson, case method, simulations for technical skills. Evaluation process of theoretical and clinical learning: aims, tools, types of tests. The process of assessing the skills and performance of healthcare professionals. The management of evaluation interviews.
Design your professional development (portfolio) Exercise of project work on issues with a high care value and oriented primarily to primary care. Change management: - Planning of an organizational change - Resistances and theories on worker behavior - Coaching and strategies to support and involve chang
1. Staff management in the current healthcare scenario - Magnet hospitals, ideal places to work. Features favoring a good workplace. - Personnel acquisition, staff planning, recruitment, curriculum, selection, hiring, acceptance and insertion. - Evaluation, goal setting and reward systems - The staffing: regulations, the minimum criteria for the staffing, the basic staff, the integration with the basic staff, the overall staffing time, the conditions for a good shiftwork. Variables that affect the need for care staff (care complexity, structure and technology, organizational and care models) 2. Project Management, how to build a project, phases, critical nodes, variables and tools to be used, general intermediate and specific objectives, structure, outcome and process indicators, patient satisfaction, indicators and assistance aspects Tools: brainstorming, Ishikawa diagram, simple / weighted vote, responsibility matrix, lattice models, Gantt diagram.

Assessment methods and criteria

The objective of this exam is to evaluate the knowledge acquired by the student and particularly his/her ability to apply it in a proficient way.

The exam shall include different levels:

Written examination: consisting of both multiple-choice and open-ended questions plus questions of interpretation applied to organizational case-studies.
Oral examination: the student will be asked to discuss the educational and organizational change projects assigned in class by the professors and individually produced.


The grade is awarded on a scale from one to thirty. The exam is passed with a grade greater than or equal to 18/30, the maximum attainable grade is 30/30.

The attribution of honours will be considered in case the student demonstrates high levels of critical thinking and argumentative ability.

Reference books
Author Title Publisher Year ISBN Note
Fraccaroli, F. Apprendimento e formazione nelle organizzazioni. Il Mulino. Milano. 2007
Zannini L. Fare Formazione nei contesti di prevenzione e cura Edizioni pensa Multimedia 2015
Guilbert JJ Guida Pedagogica (Edizione 4) 2002
D. Laurilland Insegnamento come scienza della formazione Franco Angeli 2015
Maioli S, Mostarda  M La formazione continua nelle organizzazioni sanitarie - Tra contributi pedagogici e modelli operativi McGraw-Hill. Milano 2008
Zannini L. La tutorship nella formazione degli adulti uno sguardo pedagogico Milano: Guerrini Scientifica 2009
Lipari D. Progettazione e valutazione nei processi formativi Roma: Edizioni Lavoro. 2002
Knowles, M., Holton, E.F. & Swanson, R.A. Quando l'adulto impara. Andragogia e sviluppo della persona. (Edizione 9) Franco Angeli. Milano 2008
Borgogni L. Valutazione e Talent Management Franco Angeli 2018
Quaglino GP Il processo di formazione- Scritti di Formazione 2, 1981-2005. Milano: Franco Angeli, 2005
M.CARDANI, A.MARTONE, L.QUINTARELLI, S.TASSAROTTI Business Coaching IPSOA 2008
P.BRUTTINI,B.SENERCHIA. Coaching:come trasformare individui e organizzazioni IPSOA 2015
JOHN KOTTER Il nostro Iceberg si sta sciogliendo Sperling & Kupfer 2005
D’ALESSIO G. Il potere di cambiare Etas Milano 2013
STEPHEN R.COVEY Le sette regole per avere successo Franco Angeli 2014
BRIDGES W. Managing Transitions (Edizione 3) Capo Press, Philadelphia 2009 Solo in lingua inglese
CAROL S.DWECK Mindset Franco Angeli 2006
VIKTOR E. FRANKL Uno psicologo nei lager ITACALIBRI 2012
Kreitner R. e Kinicki A. Comportamento organizzativo Apogeo 2013
Dessler G. Gestione delle risorse umane Pearson 2017
Vanzetta M. Vallicela F. Caldana P La gestione delle risorse umane McGraw-Hill 2008
Auteri E. Management delle risorse umane Guerini 2004


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