Master's degree in Nursing and Obstetrics (Verona)

Designing and managing organizational and educational processes - PROGETTAZIONE E VALUTAZIONE DEI PROCESSI DI SVILUPPO PROFESSIONALE

Course code
Name of lecturer
Daniele Salmaso
Number of ECTS credits allocated
Academic sector
Language of instruction
LMSIO VR - 2° ANNO 2° SEM. dal Apr 16, 2020 al Jun 27, 2020.

To show the organization of the course that includes this module, follow this link * Course organization

Lesson timetable

Go to lesson schedule

Learning outcomes

Analyze personnel management systems in the current healthcare scenario
Design the staffing of a health organization.
To deepen the personnel assessment and goal-setting systems with a view to the development of human resources.
Develop organizational planning skills with reference to the level of the operating units.


1. Staff management in the current healthcare scenario

- Magnet hospitals, ideal places to work. Features favoring a good workplace.
- Personnel acquisition, staff planning, recruitment, curriculum, selection, hiring, acceptance and insertion.
- Evaluation, goal setting and reward systems
- The staffing: regulations, the minimum criteria for the staffing, the basic staff, the integration with the basic staff, the overall staffing time, the conditions for a good shiftwork. Variables that affect the need for care staff (care complexity, structure and technology, organizational and care models)

2. Project Management, how to build a project, phases, critical nodes, variables and tools to be used, general intermediate and specific objectives, structure, outcome and process indicators, patient satisfaction, indicators and assistance aspects Tools: brainstorming, Ishikawa diagram, simple / weighted vote, responsibility matrix, lattice models, Gantt diagram.

Reference books
Author Title Publisher Year ISBN Note
Kreitner R. e Kinicki A. Comportamento organizzativo Apogeo 2013 Cap. 9
Dessler G. Gestione delle risorse umane Pearson 2017 cap. 10
Loiudice M. La gestione del cambiamento in sanità Centro Scientifico 1997
Vanzetta M. Vallicela F. Caldana P La gestione delle risorse umane McGraw-Hill 2008 Cap. 3
Auteri E. Management delle risorse umane Guerini 2004

Assessment methods and criteria

Written exam with 20 questions on the different contents of the program (multiple choice questions) and two calculation exercises on the organic resources. The assessment of the ability to infer in Project Management, through the analysis of projects will be implemented, through the practical test integrated with the module "Strumenti di progettazione dei cambiamenti organizzativi"

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