Bachelor's degree in Nursing (to qualify as a nurse) (Verona)

Relationship in nursing care [Matricole dispari] - PRINCIPI E TECNICHE DELLA RELAZIONE ASSISTENZIALE

Course code
Name of lecturer
Francesca Todesco
Number of ECTS credits allocated
Academic sector
Language of instruction
INF VR - 2° anno 1° sem dal Oct 2, 2018 al Dec 21, 2018.

To show the organization of the course that includes this module, follow this link * Course organization

Lesson timetable

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Learning outcomes

Learn and apply the principles and basic techniques of care report to communicate effectively with patients and ensure that the patient know describe his problem and the professional listening, enough to grasp the significance of what the patient says, as well as knowing how to protect from excessive involvement of the patient.


The course introduces the basic principles of the report relief, management techniques and strategies effective communication.

1. perceptions of reality and interpersonal communication interpersonal perception process 
2. The communication process
 the axioms of human communication by Watzlawick
 forms of communication (verbal, nonverbal, body)
3. the report of care
-social competence and the role of social skills in interaction
-the principles of welfare report (unconditional acceptance, congruence, listening, empathy, respect, trust)

4. Critical listening and empathetic listening
5. empathy-the necessary conditions to empathy
6. The two language structures
7. Reality and its representations
8. Representational systems: System v
9. The calibration method – live trace – Guide
10. techniques that facilitate the interview in connection with relief-the model of the patient's calendar to explore the subjectivity (illness)
11. Issues of communication in assistance;
-communication in the presence of sensory deficits (hearing and/or Visual) speech disorder, State environmental deprivation, with aggressive people services 12. The relational approach with the dying person and how to help those who have suffered a bereavement

Group exercises are envisaged during the course, video projections, frame of movie analysis led by Professor of interpersonal situations.

Reference books
Author Title Publisher Year ISBN Note
Saiani e Brugnolli Trattato di cure infermieristiche (Edizione 2) Sorbona 2014 978-88-7947-576-1

Assessment methods and criteria

Written exam
Open questions will be proposed and closed-ended questions (from 10 to 20). Will be given a time of 60 minutes (approximately)
The exam provides knowledge of definitions of various themes, and the ability to apply that knowledge to situations proposals.
Application of knowledge involves the development of the following skills:
• interpret images (facial expressions, posture, proxemics)
• ability to analyze the dynamics of an interview and critically evaluate the dialogues bringing the observations on the principles of the report relief, to techniques, to areas of the agenda and the CRG.
• to recognize the techniques used in dialogue (verbal and nonverbal), (CRG)
• identifying areas of the patient's nurse or explore agenda exposed by the patient
• choosing or process (dates of situations) the most appropriate communication techniques (eg rephrasing, summarizing, empathetic comments, etc.)


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