Bachelor's degree in Biomedical Laboratory Techniques (to qualify as a biomedical laboratory worker) (Verona)

Organization of health service and legislation - PSICOLOGIA DEI GRUPPI E DELLE ORGANIZZAZIONI SOCIALI

Course code
Name of lecturer
Maria Romano
Number of ECTS credits allocated
Academic sector
Language of instruction
TLB LEZ 3ANNO 2 SEM 16-17 dal Mar 5, 2018 al May 4, 2018.

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Lesson timetable

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Learning outcomes

The course aims to provide the main theoretical and practical elements related to the psychology of groups and organizations, with particular attention to the dynamics of communication and to work stress.


The communication: definitions; pragmatics of human communication (five axioms of communication ); proxemics; behavioral styles; emotional intelligence; active listening and empathetic communication.
The group: the group concept; types of groups; group work and group work; team building; structural phenomena of group (status, roles, leaders and leadership, standards); dynamic phenomena (cohesion, conformity, deviance conflict ); normalizing effect and polarization .
The organization:culture and organizational climate; organizational well-being; stress (definition, general adaptation syndrome, eustress and distress, stressor, the role of individual characteristics); locus of control; coping; problem solving; psychosocial risks in organizations (burnout, mobbing).

Reference books
Author Title Publisher Year ISBN Note
Quaglino G.P., Casagrande S., Castellano A. Gruppo di lavoro - Lavoro di gruppo Cortina 1992
Favretto G. Lo stress nelle organizzazioni Il Mulino 1999
Docente del corso Materia didattico presentato a lezione 2019
WatzlawickP., Beavin J.H., Jackson D.D. Pragmatica della comunicazione umana Astrolabio 1978

Assessment methods and criteria

Written Test


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