Bachelor's degree in Biomedical Laboratory Techniques (to qualify as a biomedical laboratory worker) (Verona)

Organization of health service and legislation (2016/2017)

Course code
4S000292
Credits
6
Coordinator
Gabriele Romano
Other available courses

Teaching is organised as follows:
Unit Credits Academic sector Period Academic staff
ORGANIZZAZIONE DEL SISTEMA SANITARIO E LEGISLAZIONE SANITARIA 1 MED/42-HYGIENE AND PUBLIC HEALTH TEC LAB BIOM LEZ 3A 2S Gabriele Romano
SOCIOLOGIA DEI PROCESSI ORGANIZZATIVI SANITARI 1 SPS/07-GENERAL SOCIOLOGY TEC LAB BIOM LEZ 3A 2S Elena Bonamini
PSICOLOGIA DEI GRUPPI E DELLE ORGANIZZAZIONI SOCIALI 1 M-PSI/01-GENERAL PSYCHOLOGY TEC LAB BIOM LEZ 3A 2S Maria Romano
ECONOMIA E ORGANIZZAZIONE AZIENDALE 2 SECS-P/07-BUSINESS ADMINISTRATION AND ACCOUNTING STUDIES TEC LAB BIOM LEZ 3A 2S Ivan Russo
DIRITTO DEL LAVORO 1 IUS/07-LABOUR LAW PERFUSIONISTI LEZ 3A 2S Marco Artioli

Learning outcomes

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MM: ORGANIZZAZIONE DEL SISTEMA SANITARIO E LEGISLAZIONE SANITARIA
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Understand the nature of complex systems and health services. Acquire knowledge of management and relations in health processes and health networks. Learn to use the tools to define and develop skill profiles and competence assessment. Acquire basic knowledge and key elements to manage clinical risk and patient safety.
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MM: SOCIOLOGIA DEI PROCESSI ORGANIZZATIVI SANITARI
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The course allows the student to understand the conconcept, the structure and the function of a health organization, through the understanding of the principal points of view developed by sociology of organizations. Course objectives At the end of the course the student will be able to: - recognize the actual tendencies for studing and understending the organisational events - be oriented within a health organization - Identify the phases of the organizational socialization process and some effective behaviors to job induction and to collaborate within a multidisciplinary team.
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MM: PSICOLOGIA DEI GRUPPI E DELLE ORGANIZZAZIONI SOCIALI
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The course aims to provide the main theoretical and practical elements related to the psychology of groups and organizations, with particular attention to the dynamics of communication and to work stress.
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MM: ECONOMIA E ORGANIZZAZIONE AZIENDALE
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The aim of the course is to analyze all organizational dynamics in the different healthcare organization focusing on efficiency and effectiveness. Particularly, the focus is on how managing the logistics flow of procurement, inventory, materials, products flow and equipment across the healthcare supply chain.
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MM: DIRITTO DEL LAVORO
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Syllabus

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MM: ORGANIZZAZIONE DEL SISTEMA SANITARIO E LEGISLAZIONE SANITARIA
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Acquire basic knowledge of Health management: the 5 Cs, the questions, the elements that define an organization. The models of health service and healthcare system. SSN and SSR models in Italy. The networks of integrated care: modules, modes and management tools, constraints and advantages. Professions and Professionalism: professional profiles, skill profiles, competence assessment. The basics and the principles of clinical risk management, tools and methods for event analysis, types of error and violations, patient safety.
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MM: SOCIOLOGIA DEI PROCESSI ORGANIZZATIVI SANITARI
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Contents - The organization sociology: aims and subject of study - Organization: definition and concepts; studies's evolution - Understanding the organization: elements and variables - The process of the organizational socialization and the job placement: aspects, criticisms, main practices of socialization - Team and interprofessional work: interaction-integration-interdependence. Didactic method Interactive classes designed to present and discuss the main concepts and concrete examples. A small team work is aspected concerning the multidisciplinary team work. Throughout the first class will be displaced the aims, the concepts, the teaching and testing modalities, the reference bibliography and useful books for deepening the subjects. The aspectation of the students will be also collected. Bibliography - Mintzberg H., La progettazione dell'organizzazione aziendale, Il Mulino, 1996 - Morgan G., Images. Le metafore dell’organizzazione, Franco Angeli, 1989 - Gosetti G., La Rosa M. Sociologia dei servizi. Elementi di organizzazione e programmazione, Franco Angeli, 2011 Lecture notes will be provided.
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MM: PSICOLOGIA DEI GRUPPI E DELLE ORGANIZZAZIONI SOCIALI
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The communication: definitions; pragmatics of human communication (five axioms of communication ); proxemics; behavioral styles; emotional intelligence; active listening and empathetic communication. The group : the group concept; types of groups; group work and group work; team building; structural phenomena of group ( status , roles, leaders and leadership , standards ) ; dynamic phenomena ( cohesion , conformity, deviance conflict ); normalizing effect and polarization . The organization:culture and organizational climate; organizational well-being; stress ( definition, general adaptation syndrome, eustress and distress, stressor, the role of individual characteristics) locus of control; coping; problem solving; psychosocial risks in organizations ( burnout, mobbing).
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MM: ECONOMIA E ORGANIZZAZIONE AZIENDALE
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Syllabus 1. Managing health care organization. - The National Health System - Hospital healthcare organization (efficiency, effectiveness) 2 Managing inventory and organization model. - Inventory management. - Linking inventory with service quality, volume, variety and packaging. - Key performance indicators 3. Managing the Supply Chain in the health care industry - The trade-off between the service and efficiency - Managing procurement in the health care. - Spending review and procurement model.
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MM: DIRITTO DEL LAVORO
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Assessment methods and criteria

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MM: ORGANIZZAZIONE DEL SISTEMA SANITARIO E LEGISLAZIONE SANITARIA
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Written test with multiple answer possibilities
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MM: SOCIOLOGIA DEI PROCESSI ORGANIZZATIVI SANITARI
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Typology: written examination. The aim of the exam is the verification of the knowledge and the reasoning skills acquired by the student. Content: the written examination potentially regards all the topics carried out throughout the course and all the materials supplied. Method of examination: multiple choice questions with 4 answer choice and open questions. The student can integrate the written examination with an oral test.
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MM: PSICOLOGIA DEI GRUPPI E DELLE ORGANIZZAZIONI SOCIALI
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Written Test
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MM: ECONOMIA E ORGANIZZAZIONE AZIENDALE
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written exam
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MM: DIRITTO DEL LAVORO
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Reference books
Author Title Publisher Year ISBN Note
Morgan G. Images. Le metafore dell’organizzazione Franco Angeli 1989
Mintzberg H. La progettazione dell'organizzazione aziendale Il Mulino 1996
Gosetti G., La Rosa M. Sociologia dei servizi. Elementi di organizzazione e programmazione (Edizione 1) Franco Angeli 2006
Quaglino G.P., Casagrande S., Castellano A. Gruppo di lavoro - Lavoro di gruppo Cortina 1992
Favretto G. Lo stress nelle organizzazioni Il Mulino 1999
WatzlawickP., Beavin J.H., Jackson D.D. Pragmatica della comunicazione umana Astrolabio 1978
Depoto M. Psicologia delle Organizzazioni Il Mulino 1998




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